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My client is seeking a hard-working and experienced Administrator to join a forward-thinking company and play a vital role in the team.
Job Purpose:
Responsible for handling all operational and administrative tasks related to the crematorium.
Ensuring consistent delivery of excellent client service and achieving high personal performance in memorial sales.
Responsibilities for Service Excellence:
Maintain high levels of client service and accurately schedule appointments.
Tailor products to meet client needs within the Company's sales budget.
Generate letters, invoices, and address queries promptly.
Responsibilities for Operational Efficiency:
Perform administrative duties, including memorial orders and quality checks.
Input necessary data using the back-office system.
Manage petty cash and ensure credit control compliance.
Maintain detailed records of service arrangements and financial transactions.
Identify cost-saving opportunities and recommend operational controls.
Key Competencies:
Client focus
Effective communication skills
Attention to detail and accuracy in data entry
Self-management and teamwork
Goal-oriented mindset
Adaptability and problem-solving skills
Integrity, sensitivity, and commitment
Person Specification:
Minimum of 3 years of business administration experience.
Proficiency in Microsoft Excel and Word.
Experience with bespoke administrative systems is a plus.
Accounting or bookkeeping background preferred.
Dedication to providing excellent service.
Strong numeric and literacy skills with average reasoning ability.
Benefits Offered:
25 days of holiday per year plus public holidays.
Death in Service Benefit equivalent to 4 times the salary.
Company pension and Employee Assistance Programme.
Health Cash Plan and Discretionary Bonus Scheme.
Free on-site parking and Employee Referral Bonus Program.
Don't miss out on this fantastic opportunity! Apply now!
