Back to searchCustomer Service Specialist
V3 Recruitment
Posted 15 hours ago, valid for 8 days
Gosport, Hampshire PO12 4TL, England
£24,420 per year
Part Time
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Sonic Summary
- The position is for a Customer Service Specialist in Gosport, offering a salary starting at £24,420.00 per year.
- The role requires previous experience in a customer service position and involves managing customer orders and maintaining system data.
- Candidates should possess excellent communication skills, strong organizational abilities, and the capacity to handle multiple priorities under pressure.
- The job involves preparing invoices, tracking SLA data, and supporting the wider team with various tasks.
- Working hours are Monday to Friday, totaling 37.5 hours per week.
Job description:
Customer Service Specialist (Permanent)
Location: Gosport
Department: Customer Service
Reports to: Customer Service Manager
Are you passionate about delivering outstanding customer service and looking for an opportunity to grow your career in a supportive, team-oriented environment? We're seeking two Customer Service Specialists to join our dynamic and friendly Customer Service Team!
As a key part of our team, you will be the first point of contact for customers, ensuring their needs are met with professionalism and efficiency. You'll have a variety of tasks, from managing orders to maintaining accurate system data, all while helping uphold our high service standards.
What you'll be doing:
Managing and processing customer orders with precision.
Preparing and issuing monthly invoices.
Tracking and monitoring Service Level Agreement (SLA) data.
Creating and distributing weekly feedback reports.
Maintaining systems and master data, including customer records.
Supporting the wider team with additional tasks as needed.
What we are looking for:
Previous experience in a customer service role.
Excellent written and verbal communication skills.
Strong organisational and problem-solving abilities.
The ability to stay calm under pressure and handle multiple priorities.
Proficiency with Microsoft Office and other relevant systems.
Additional Information:
Salary: 24,150 per year
Hours of work: Monday to Friday, 37.5 hours per week (8:3017:00 / 9:0017:30)
