Call Handler

Belmont Recruitment is currently seeking an experiencedCall Handlerto join a busy outpatient appointment service within a large NHS organisation in Lincolnshire.

Key Responsibilities

• Managing and booking outpatient appointments in line with national RTT and Cancer Waiting Time targets

• Tracking patients along their care pathway and proactively managing waiting lists

• Providing a high-quality, professional telephone service to patients, clinicians and internal teams

• Using patient administration systems (e.g. CareFlow PAS) to maintain accurate and timely data

• Liaising with clinical teams to resolve booking issues and prevent breaches

• Managing appointment cancellations, changes and non-attendance in line with policy

• Supporting outpatient clinics and assisting with reception duties when required

• Identifying potential breaches and escalating appropriately

• Supporting the training and day-to-day guidance of new or junior staff

Requirements:

• Experience in a customer-focused or administrative role within a busy environment

• Excellent telephone manner and communication skills

Location -Grantham Hospital

Hours -9am to 5pm, Monday to Friday

If this role would be of interest to you, please apply with an up to date CV ASAP.