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Job Title: Portuguese Speaking Customer Service Representative
Location: Gravesend, Kent (European Head Office)
Contract: Permanent, Full-time, Monday to Friday (Portugal business hours)
Salary: £31,000 - £33,000 with excellent benefits
An exciting opportunity to join a global leader in a dynamic and fast-paced environment.
An internationally recognised company is seeking a Dedicated Customer Professional to join their team at their European Head Office in Gravesend, Kent. You’ll be supporting customers in Portugal, working in a collaborative, multilingual setting where innovation and agility are embraced.
Key Responsibilities:
- Manage and oversee deliveries for the Portugal customer base
- Serve as the first point of contact for all customer requests and enquiries
- Build and maintain strong relationships through proactive communication and weekly calls
- Ensure orders are processed accurately and delivered on time
- Investigate and resolve customer complaints, driving continuous improvement
- Identify and act on opportunities for customer growth and promotional engagement
- Liaise with internal teams to ensure excellent service delivery
Essential Requirements:
- 2-3 years of experience in a demanding customer service environment
- Fluent or native in European Portuguese
- Fluent in English (written and spoken)
- Proficient in Microsoft Office (especially Excel)
- Excellent communication and active listening skills
- Ability to manage challenges with a positive, solutions-focused approach
- Strong attention to detail and process-driven mindset
Desirable:
- Additional languages (especially Spanish)
- Experience with SAP and Salesforce
- Knowledge of international business and complaint resolution processes
Benefits:
- Competitive salary and career progression
- 25 days holiday plus bank holidays
- Contributory pension scheme (up to 7% company match)
- Life assurance (4x basic salary)
- Employee Assistance Programme and perks
- Enhanced maternity and paternity leave
- Company events and referral programme
- Free parking
If you're a motivated, customer-focused professional ready to make a real impact within a global team, apply now. We'd love to hear from you.
