Drainage Operations Manager

Key Skills

• Strong knowledge of drainage systems, equipment, and working methods

• Excellent organisational and multitasking skills in a fast-paced environment

• Ability to manage deadlines and work under pressure

• Confident in learning and implementing new processes

• Full UK driving licence (plumbing NVQ and water jetting qualifications preferred)

Duties

• Managing and supporting a team of drainage engineers

• Ordering materials, raising quotations, and liaising with suppliers

• Supervising works on-site and ensuring quality standards

• Handling client inquiries, updates, and job bookings through live systems

• Coordinating with CCTV survey teams and managing client portals

• Implementing processes to improve operational efficiency

• Overseeing drainage reactive and planned works, monitoring progress, and providing technical support

• Liaising with clients regularly and assisting with escalations, including occasional out-of-hours support

• Conducting site visits, audits, and vehicle inspections

• Preparing RAMS and recommendations in collaboration with estimators and buying teams

Benefits

• Company car/van, fuel card, phone, and iPad

• Private healthcare

• Pension scheme