Customer Service Co-ordinator

Customer Service Co-ordinator
Gravesend
Salary up to £25,000 - 0TE £29,000
Full time | Permanent | Monday – Friday | 6am – 2pm
Weekend work rota – 1 in 4 weekends (Paid Monday off after your weekend rota)

Have you got strong customer service skills?

Would you describe yourself as a hard-working individual who likes to get stuck in?

Attega Group is currently partnering with our client in recruiting a Customer Service Co-ordinator to join the team, within the Gravesend area.

This role will involve handling incoming telephone calls from drainage engineers, customers, and colleagues.

In return, we are offering a basic salary of up to £25,000 + OTE £29,000 and various company benefits including pension contribution and 20 days holidays + bank holidays.

Duties for this role will include:

• Handle incoming telephone calls from drainage engineers, customers, and colleagues
• Deal with a busy shared inbox, dealing with all emails in a timely manner.
• Log new job requests onto internal job management systems and client portals.
• Plan and allocate incoming jobs, ensuring SLA timescales are met and responding promptly to emergency requests.
• Provide on-site support and assistance to drainage engineers as needed.
• Advise clients on the most effective solutions to their issues.
• Manage and resolve customer queries efficiently.
• Close completed jobs on the system, ensuring all details are accurately recorded.

The ideal candidate must be experienced within

• Previous experience in a busy helpdesk environment, engineer scheduling, or a fast-paced, customer-focused role.
• Excellent communication and organisational abilities.
• Strong administrative skills with a high level of attention to detail.
• Proficient in Microsoft Office, particularly Word and Excel
• Confident verbal and written communication skills
• You must hold a Full UK Driving Licence


For more information on our Customer Service Co-ordinator role, please contact Hannah Hughes in the Attega Group offices today