Out of Hours Customer Advisor

BDS are working with one of London’s leading housing providers, who are currently looking to recruit a number of Out of Hours Customer Advisors to work at their Customer Service Centre in Chelmsford. 

Your duties will include:

Acting as the first point of contact for residents.

Assisting residents in the diagnostics required to report emergency repairs, and raising these repairs on our CRM

Liaising with subcontractors.

Helping tenants to raise other cases and tasks, such as a report of antisocial behaviour, and recording details as appropriate

Assisting residents to make payments, such as for rent or service charges

Liaising with local Housing Officers to facilitate requests from their residents

Utilising excellent communication skills to resolve calls promptly and effectively.

The successful candidate will ideally have experience in housing and/or customer service.

We have a number of roles available to cover the below working patterns;

• Weekend-only working, Saturdays and Sundays, 0800 – 1900 (1hr unpaid lunches, 20 paid hrs/week)
• Weekend-only working, Saturdays and Sundays, 1100 – 2200 (1hr unpaid lunches, 20 paid hrs/week)
• Weekday-evening working, Monday to Friday, 1800 – 2200 (20 hrs/week)

Please specify in your application, which shift pattern you would prefer.

Payrate; £15.93 p/h PAYE or £21.06 p/h UMB 

Please note; these roles are temporary ongoing in the first instance. 

Apply now for immediate consideration!