Customer Service Administrator

Personnel Solutions (Midlands) Ltd

Posted 6 days ago, valid for 12 days

Great Houghton, West Northamptonshire NN4, England

£12.4 per hour

Part Time

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Sonic Summary

This customer service role is based in a transport office and requires candidates to have experience in a similar environment.
Proficiency in Microsoft Office applications, particularly Word and Excel, is essential for this position.
Key responsibilities include managing calls from drivers regarding delivery issues, liaising with clients' customer service teams, and ensuring the accurate completion of delivery PODs.
Candidates should have good time management skills and be capable of working both independently and as part of a team.
The role offers an ongoing temporary position with hours from 8 AM to 5 PM, and candidates must be available for interviews next week, with a competitive salary based on experience.

This is a customer service based role within a transport office, if you have experience in a transport office this would be an advantage.

Experience with Microsoft office Word/Excel etc is essential.

Duties will include-

Taking calls from drivers ref delivery issues/restrictions
Liaising with the clients customer service team on email and phone calls ref delivery issues.
Collating all delivery PODS from all company depots
Ensuring all PODS are received back and completed in full/correctly.
Liaise with drivers
Control of the company paperwork - archive, log and monitoring this to destroy paperwork as and when required.
Working on own initiative alone, as well as part of a team.
Good time management
Producing monthly reports for Customer service manager.
General support within the team.

Hours for this role are (Apply online only) Monday- Friday.

Candidates must be available to interview next week with a view to start ASAP.

THIS IS AN ONGOING TEMPORARY ROLE.

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