Customer Experience Executive25- 28k plus 2k yearly bonusGreenfordAre you motivated by delivering exceptional customer service?Do you have customer service/ client support experience?If so, my client a fabulous manufacturing business are now looking for a person to fully support a really busy team of key account managers.This role is a busy and varied one and will involve taking ownership of a range of customer support functions. The role will enable you to help manage a set of existing customer accounts and will involve you further developing relationships with your customers.You will be joining a family-owned business that really care about their people. Monday to Friday 9-5pm with hybrid working pattern after probation, 22days holiday which increases after a year plus parking is available!Duties• Managing of all incoming orders and enquiries• Advise on product availability.• Quoting on prices and stock availability• Provide customers with ETA dates and deal with delivery issues.• Issue and raise invoices.• Manage requests for samples.• Give advice on artwork requests.• Complete order notifications• Lots of liaison with warehouse, sales and despatch departments• All supporting administrationExperience needed.• Strong verbal and written communication• Experience of CRM• Any knowledge of Google Docs or Google sheets helpful• At least 2 years similar experience• Highly organised and efficient• Effective listening skillsWhat you need to do nowIf you're interested in this role please apply and forward an up-to-date copy of your CV. Due to the unprecedented level of applications we are currently receiving, if we have not contacted you within 48 hours of your application then please assume you have been unsuccessful on this occasion.For the purpose of the Conduct Regulations; when advertising permanent vacancies we are acting as an Employment Agency and when advertising temporary/contract vacancies we are acting as an Employment Business.We take your personal data seriously and take every step to protect it. To learn how we handle your data please visit our website where you can find our Data Privacy Notice.
Back to searchCustomer Experience Executive
Uxbridge Employment Agency
Posted 17 hours ago, valid for 11 days
Greenford, Greater London UB6 8BL
Full Time
In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.
Sonic Summary
- The Customer Experience Executive position offers a salary of £25,000 to £28,000 plus a £2,000 yearly bonus, based in Greenford.
- Candidates should possess at least 2 years of relevant customer service or client support experience.
- The role involves managing customer accounts, handling orders and inquiries, and liaising with various departments.
- The working hours are Monday to Friday from 9 AM to 5 PM, with hybrid working options available after probation.
- Applicants should have strong communication skills and familiarity with CRM systems, while knowledge of Google Docs or Sheets is beneficial.
