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Purpose of the Role
To provide support to the leasing team at an exciting new build-to-rent development comprising 279 apartments in a large scale scheme in Ealing. Being responsible for enquiry management and registration, vetting of applicants, viewing co-ordination and diary management, as well as general leasing administrational tasks. Supporting with tours/viewings where required. To ensure that a high level of customer service is provided to applicants and residents at all times and being a main point of contact from enquiry stage to post-viewing tour.
The successful candidate will be a good team player with strong organisational and communication skills (both verbal and written), have the ability to work under pressure and a willingness to learn. A self-motivated individual, they will also be able to demonstrate reliability, flexibility and initiative.
Key Responsibilities
- Ensuring all enquires are responded to in line with agreed service levels
- Completing applicant vetting requirements (including LLR/DMR apartments)
- Booking in viewings/ diary management for the leasing team
- Meeting prospective tenants, conducting viewings and discussing rental values and development details
- Collecting viewing feedback and recording appropriately
- Ensuring that systems are thoroughly kept up to date and accurate for all lettings and rental data.
- Managing the applicant database
- As part of the wider site team; create a community feel through communication, events and innovations
- Provide first class customer service to residents and applicants
- Ad hoc duties as required by Leasing Manager/ General Manager/ Resident Experience Manager
- Providing administrative support to the Leasing Manager and Leasing team.
- Support with Lease-up logistics such as furniture delivery co-ordination, car park booking and lift management.
- Assist with new tenancy progression process inc referencing and drafting tenancy agreements
- Support with the conducting of check in, check out and apartment quality assurance checks.
- Liaise with the wider site team to ensure flats are ready for move ins
- Deal with enquiries from tenants, utility providers, local authorities, etc
- Maintain electronic files for each property in accordance with procedures
The above is not an exhaustive list of duties and the individual will be expected to perform different tasks as necessitated by the evolution of the role within the asset.
Skills, Knowledge and Experience
- Previous property experience would be advantageous but not mandatory.
- Good organisational skills
- Good verbal and written communication skills with a positive attitude and attention to detail
- Excellent time management
- Ability to multitask and to work accurately and effectively under pressure
- Must understand the principles and practice of customer care
- Ability to work in a team and understand team dynamics
Personal Attributes
- Strong customer service ethic
- Positive, can-do attitude
- Initiative and the ability to think outside the box
- Common sense approach
- Outgoing, warm and friendly personality
- Team player
- Organised, meticulous, tenacious
- Excellent written and spoken etiquette
- IT literate
Working Hours - 5 over 7 days (40 hours per week within hours of 8-8pm) – Flexibility is required - 6 months FTC
Salary - £28,000 per annum + discretionary bonus
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Please see our Benefits Booklet for more information.
