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Job title: Control Room Operator
Location: Dartford
Contract Length: 6 months
Shift pattern: 4 on 4 off (2 days/2 nights)
Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services are currently recruiting for a Control Room Operator, on behalf of a well known Highways agency.
Job Role
To ensure the consistent delivery of a high standard of service and performance in the operation and management of the strategic M25 DBFO road network.
The role is responsible for:
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To support, direct the activities of primary and secondary response in coordinating the deployment of appropriate resources to successfully resolve incidents in compliance with company policy and contractual requirements.
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To accurately receive and disseminate information to optimise safety and maximise efficient response and resolution of incidents.
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To ensure that CCTV, tunnel, and bridge safety systems are monitored and that an appropriate response is taken to alarms.
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To ensure accurate recording of network occupancy through use of bespoke databases.
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To ensure that relevant colleagues and stakeholders are updated of critical incidents via escalation platforms.
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To build strong, effective working relationships with stakeholders and partners including real-time liaison with the HE Regional Operations Centers, NTIC and NILO.
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Receive and disseminate weather decisions in accordance with the Severe Weather Plan.
Requirements for this position:
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Experience of working in an operational control room, in an emergency services or National Highways environment. Desirable but not essential.
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Experience of working in an environment involving the time-critical deployment of resources.
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Experience of working in a performance driven environment.
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Excellent communication skills, both oral and written
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Aptitude for effective problem solving.
We are committed to providing equal employment opportunities and encourage all qualified candidates to apply. While the hiring process may not be expedited, we urge all interested candidates to submit their applications promptly to ensure their consideration.
