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Overview:
A well-established housing organisation is seeking a proactive and compassionate Repairs Administrator / Scheduler to support their property maintenance operations. The ideal candidate will have experience in social housing repairs, excellent communication skills, and a strong understanding of scheduling systems and customer service.
Please note: This is a part time (25 hour p/w role, with up to 8 hours overtime each week)
Key Responsibilities:
- Manage day-to-day repairs scheduling using systems such as Northgate V6, IMPACT, FLS, Pyramid, and Rocc.
- Liaise with residents, contractors, and internal teams to book routine, urgent, and emergency repairs.
- Maintain accurate records of resident details and repair statuses.
- Provide exceptional customer service, especially to vulnerable tenants, ensuring repairs are handled with care and efficiency.
- Coordinate with property managers, maintenance teams, and care workers to ensure smooth operations across multiple housing sites.
- Assist with invoice processing and ensure work is completed satisfactorily before payment.
- Use Outlook, Microsoft Teams, Excel, and 8x8 phone systems for communication and scheduling.
- Support reception duties and team meetings as needed.
- Investigate and negotiate best pricing for repair services.
- Maintain compliance with health and safety standards, including asbestos awareness.
Requirements:
- Previous experience in housing repairs administration or scheduling.
- Strong IT skills and familiarity with housing software systems.
- Excellent telephone manner and interpersonal skills.
- Ability to work independently and as part of a team.
- Asbestos Awareness Certification (desirable).
- Experience working with vulnerable individuals in a housing setting is a plus.
Benefits:
- Opportunity to work with a respected housing provider.
- Supportive team environment.
- Training provided on internal systems.
- Hybrid working
