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We are seeking an experienced and proactive Customer Services Manager to lead the customer care team. The ideal candidate will manage customer service operations, ensuring high levels of satisfaction, timely resolution of issues, and excellent communication with clients.
Key Responsibilities:
- Lead the customer service team to resolve issues efficiently and professionally
- Act as the main point of contact for clients regarding any concerns
- Coordinate with wider teams when required
- Monitor and report on customer service KPIs
- Look into trends and report back to senior management
- Develop and implement customer service improvement initiatives
- Work closely with the Head of Customer Service
- Analyse and look into specific data
- Run daily reports on findings
- Guide and support the customer care team
Requirements:
- Proven experience in a customer service role
- Have management experience
- Strong understanding of processes and resolutions
- Excellent communication, negotiation, and leadership skills
- Ability to handle complaints professionally and empathetically
- IT proficient in CRM systems and Microsoft Office
Please apply for more information on this great contract position.
