IT Business Analyst

Red Sky Personnel is seeking an experienced and proactive IT Business Analyst to join a leading regional airline's IT department in  Guernsey. This is a key role where you'll be instrumental in aligning business needs with IT solutions-aviation industry experience is essential.

About the Role:

As the IT Business Analyst, you will act as the link between airline business units and the IT department. Your mission: to enhance customer experience through effective analysis, documentation, and implementation of IT-driven business improvements. You will take ownership of the full lifecycle of IT solutions-from requirements gathering through to implementation and training.

Key Responsibilities:

• Gather and analyse business requirements through direct engagement with stakeholders.

   

• Draft and refine detailed Business Requirement Specifications including test cases, flowcharts, and mock-ups.

   

• Collaborate closely with development teams to ensure alignment and timely delivery.

   

• Conduct comprehensive testing and coordinate User Acceptance Testing (UAT).

   

• Create and deliver end-user training and documentation.

   

• Manage project timelines, risks, and deliverables.

   

• Lead daily stand-ups and regular progress meetings.

   

• Troubleshoot and resolve IT incidents and service requests.

   

• Contribute to website CMS updates as needed.

   

• Identify industry innovations and recommend them to the business.

   

• Provide monthly reporting on project and support activities

   

Requirements:

Essential:

• Minimum 2-3 years' experience as a Business Analyst within the aviation industry (e.g., airline, GDS provider, or aviation tech).

   

• Strong working knowledge of airline reservation systems, GDSs, and passenger service systems (e.g., PPS - IBE, DCS, Analytics & Reporting).

   

• Proven experience managing IT projects in an Agile/Scrum environment.

   

• Excellent documentation, communication, and stakeholder engagement skills.

   

• Proficiency in Microsoft Word, Excel, PowerPoint, and Teams.

   

• Familiarity with the software development lifecycle and business process design.

   

• Fluent in English with the ability to travel as needed.

   

Desirable:

• Website development or CMS experience.

   

• Background in working within a decentralised corporate structure.

   

• Strong interpersonal and mentoring skills.

   

• University degree or extensive, demonstrable experience in the airline industry.

   

Personal Attributes:

You are collaborative, detail-oriented, and customer-focused, with a drive to go above and beyond in supporting your team and delivering real value. You align with core values such as respect, integrity, teamwork, and service excellence-and you're passionate about making a difference in the aviation space.

Salary: £55,000 per annum 

Full-time, 35 hours/week Monday to Friday

? Guernsey (Head Office - La Planque Lane) 

Red Sky Personnel is seeking an experienced and proactive IT Business Analyst to join a leading regional airline's IT department. This is a key role where you'll be instrumental in aligning business needs with IT solutions-aviation industry experience is essential.

About the Role:

As the IT Business Analyst, you will act as the link between airline business units and the IT department. Your mission: to enhance customer experience through effective analysis, documentation, and implementation of IT-driven business improvements. You will take ownership of the full lifecycle of IT solutions-from requirements gathering through to implementation and training.

Key Responsibilities:

• Gather and analyse business requirements through direct engagement with stakeholders.

   

• Draft and refine detailed Business Requirement Specifications including test cases, flowcharts, and mock-ups.

   

• Collaborate closely with development teams to ensure alignment and timely delivery.

   

• Conduct comprehensive testing and coordinate User Acceptance Testing (UAT).

   

• Create and deliver end-user training and documentation.

   

• Manage project timelines, risks, and deliverables.

   

• Lead daily stand-ups and regular progress meetings.

   

• Troubleshoot and resolve IT incidents and service requests.

   

• Contribute to website CMS updates as needed.

   

• Identify industry innovations and recommend them to the business.

   

• Provide monthly reporting on project and support activities

   

Requirements:

Essential:

• Minimum 2-3 years' experience as a Business Analyst within the aviation industry (e.g., airline, GDS provider, or aviation tech).

   

• Strong working knowledge of airline reservation systems, GDSs, and passenger service systems (e.g., PPS - IBE, DCS, Analytics & Reporting).

   

• Proven experience managing IT projects in an Agile/Scrum environment.

   

• Excellent documentation, communication, and stakeholder engagement skills.

   

• Proficiency in Microsoft Word, Excel, PowerPoint, and Teams.

   

• Familiarity with the software development lifecycle and business process design.

   

• Fluent in English with the ability to travel as needed.

   

Desirable:

• Website development or CMS experience.

   

• Background in working within a decentralised corporate structure.

   

• Strong interpersonal and mentoring skills.

   

• University degree or extensive, demonstrable experience in the airline industry.

   

Personal Attributes:

You are collaborative, detail-oriented, and customer-focused, with a drive to go above and beyond in supporting your team and delivering real value. You align with core values such as respect, integrity, teamwork, and service excellence-and you're passionate about making a difference in the aviation space.

Salary: £55,000 per annum 

Full-time, 35 hours/week Monday to Friday