MORTGAGE ADMINISTRATOR

Clark James Recruitment are working with a leading Financial Services business.

Due to expansion our client are looking to expand their Administration team, as a result, they have a vacancy for a Mortgage Administrator to join the business.

Role

• The Mortgage & Protection Administrator plays a pivotal role in the expert maintenance and management of client accounts within the team.
• This is a highly technical function, where industry knowledge is preferable, however someone showing the right attributes and willingness to learn the role will be considered.The applicant must show the ability to engender positive relationships with clients, colleagues and providers that are built on trust.
• Prepare all pre-meeting requirements ahead of meeting, to include, summary of 'objective of the meeting’ plus ongoing issues and proposed agenda.
• Progress all meeting action points and facilitate account administration.
• Processing of mortgages, protection and general insurances.
• Agree actions points with adviser.
• Update last review date on system and ensure advisor updates next review date.
• Draft report/kfi’s, add attachments and confirm with adviser (immediately post meeting).
• Ensure all application forms are completed and signed.
• Enter all action requirements immediately onto task management.
• Accurately maintain all records on client management system and update promptly.
• Complete report, obtain adviser sign-off for new business recommendation summary.
• Send post meeting report to client, complete with appropriate documentation.
• Ensure systems are kept up to date with general planning notes and correct documentation and client data.
• Answer incoming calls, responding to client and provider queries as appropriate.
• Manage personal inbox, answering client, external and internal mails where appropriate in line with requirements.
• Keep fact find status updated, in conjunction with adviser.
• Maintain diary, tracker, outlook, CRM, Concerthub, OWS, tasks and KPIs, regularly, frequently and accurately.
• Proof all application forms to ensure accurate completion.
• Obtain illustration/quotations as required.
• Compile 'suitabilityreport’ letters to an appropriate standard.
• Obtain information from client to explain why plans are not taken up, or lapse, and enter onto systems.
• Liaising with providers, solicitors’ and any other third party to keep within deadlines.
• Monitor and manage pipeline and new business applications progress with adviser/s and advise/update line manager.
• Chase adviser fees from clients and/or provider(s), as necessary.
• Deal with day to day correspondence from clients in an accurate and timely manner.
• Attend office based assigned client meetings with adviser where required.
• Keep abreast of current legislation.
• Keep abreast of client complaints - ensure line manager and adviser are informed as they arise.
• Maintain regular schedule of client reviews in accordance with client review process document.
• Meet clients as necessary to obtain information and/or signatures or to deliver correspondence.
• Proactively manage the client relationship - call to offer help, advice, guidance, as appropriate.
• Provide cross-team support to colleagues by managing their client task administration when required (for example, during periods of absence or heavy workload).
• Work proactively towards shared team goals.

Candidate

• The Mortgage & Protection Administrator has a forward-thinking approach to account management.
• A self-starter, the ideal Mortgage & Protection Administrator thinks laterally and manages multiple accounts seamlessly.
• The role requires the Mortgage & Protection Administrator to uphold best practices within the firm ensuring compliance procedures are adhered to at all times whilst actively contribute to the profitability of the location.
• An understanding of the Financial Services Market including, Data Protection Awareness and Financial Crime Awareness.
• Knowledge of the sales and advice process and regulatory requirements.
• After a period of training, a working knowledge of, OWS, OW Portal, Client CRM/Concerthub.

Package

• Attractive basic salary.
• 28 days holiday.
• Office based, Mon - Fri, 9.00am - 5.00pm
• Company Pension.