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Customer Care Coordinator
£25,500
A leading organisation based in Halifax requires an experienced Customer Care Coordinator to join the team.
Key Responsibilities:
- Liaising directly with customers and engineers in arranging scheduled appointments and repairs.
- Updating customer account records accurately, managing customer's expectations throughout a job's life cycle. This will directly involve the coordination and conflict resolution of reactive maintenance activities, whilst minimising the disruption of services with the customer.
- Progress chasing jobs to ensure work is completed in the time frame requested and ensuring both in-house, plus any customer-based systems are updated with job notes and details.
- Completion of quotes and actively gaining customer approval to maintain/improve quote conversation.
- Maintaining excellent relations with both customers and engineers
Qualifications, Experience and Skills:
- Ideally you will have good customer service and telephone skills, along with knowledge of excel spreadsheets.
- Strong interpersonal skills.
- Logical/methodical thinker.
- The ability to work under pressure and to timescales are essential skills, to be able to work effectively with staff at all levels within the business.
The working hours for the role are Monday to Friday 8.30m - 5pm with a 45-minute lunch, plus one evening and one weekend shift required monthly which is paid as overtime, at time and a half.
Earning potential with overtime - up to £27,000pa.
If you have office-based customer service experience and you are looking for a new challenge, we would love to hear from you!
Please click apply today or call Jo on .
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
