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Job Title: IT Technician (School Environment)
Contract Length: 6 months
Location: Heathrow (Onsite)
Start Date: ASAP
Rate: Competitive (Inside IR35 / Umbrella or PAYE)
Overview:
We're supporting a secondary school with the appointment of an IT Technician to provide day-to-day technical support across the school’s IT estate. You’ll be the first point of contact for users across staff and students, handling a mix of support tickets, device setups, and basic network maintenance.
This is a hands-on role, fully on-site, with responsibility for ensuring the smooth running of classroom technology and core infrastructure.
Key Responsibilities:
- Provide 1st and 2nd line support to staff and students on hardware, software, and network issues
- Set up, maintain and troubleshoot desktops, laptops, printers, AV equipment, and mobile devices
- Support with Windows Server administration, Active Directory, and user permissions
- Assist with routine maintenance, updates, and backups across systems
- Log and respond to service requests via the helpdesk system
- Support the wider IT team with ad hoc projects, upgrades and audits
- Liaise with third-party suppliers where necessary
Technical Environment:
- Windows 10 / 11, Office 365
- Active Directory, Group Policy
- SIMS (or similar MIS experience desirable)
- Networking fundamentals (TCP/IP, switches, patching)
- Printer and AV troubleshooting (projectors, interactive whiteboards)

Requirements:
- Previous IT support experience in a school or education setting (preferred)
- Enhanced DBS (must be current or willing to undergo)
- Strong customer service and communication skills
- Ability to work independently and prioritise tasks in a busy environment
