Back to search
A client of ours in the Harlow area are recruiting an IT Support Specialist to join their team. This is a full-time permanent position working Monday - Friday 8.30am - 5.00pm and paying 26,000 - 30,000 per annum depending on experience.
Please note you must be able to drive for this position and within an easy commutable distance due to on-call duties.
Key Duties include but are not limited to:
- Act as first-line IT support, responding to Helpdesk tickets promptly.
- Prioritised and escalated complex issues as needed.
- Resolved issues with Windows/macOS, networks, and business applications.
- Provided support for desktops, laptops, mobile devices, printers, and other peripherals.
- Handled onboarding/offboarding, including hardware setup and account permissions.
- Supported Mitel Contact Centre, VoIP systems, and warehouse/dispatch operations.
- Maintained and troubleshooted printers, Wi-Fi, and barcode scanners.
- Installed, configured, and maintained software and hardware.
- Applied security patches and monitored cybersecurity systems.
- Supported Microsoft 365 and maintained IT asset inventory.
- Documented technical issues and ensured compliance with IT policies.
Skills and Experience required to be considered for this IT Support Specialist position:
- 1 -3 years in a technical support role.
- Experience in Microsoft 365 Administration, Microsoft Exchange Online and Microsoft Office applications.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with Active Directory, and basic networking (TCP/IP, DNS, DHCP).
- Excellent customer service.
- Excellent troubleshooting, problem-solving, and communication skills.
- Understanding and awareness of Cyber Security best practices.
- Ability to work independently and manage multiple tasks simultaneously
If you feel like you meet the above criteria & would like to be considered for this IT Support Specialist position, please apply with your CV and contact Katie at Prime Appointments for a confidential chat. #officejobs
