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Are you experienced in both customer service and sales, with a background in selling products into the trade industry (or similar)?
We have an opportunity available for a driven individual to join a well-established manufacturer as the key link between loyal customers and the business—offering technical product support, managing enquiries, and driving sales growth.
Why You’ll Love This Role:
- Varied & Engaging - Mix of customer service, sales support, admin & technical learning
- Friendly Office Environment - Small, supportive team next to the factory
- Established Company - Stable, growing business with long-serving staff
What You’ll Be Doing:
Sales & Customer Support
- Handle incoming calls/emails from trade customers
- Provide expert advice on product options and applications
- Manage orders, invoices, and payments
- Identify upselling opportunities and nurture customer relationships
- Call previous customers and maintain relationships
Office & Admin Duties
- Schedule meetings and coordinate logistics
- Manage day-to-day office operations and correspondence
Product & Technical Knowledge
- Learn the company’s product range and manufacturing process
- Use this knowledge to provide confident, informed support
What We’re Looking For:
- Experience in both customer service and sales, ideally in a manufacturing, trade or construction environment (i.e. Contractors, Wholesalers, Builders, Installers, Distributors or Merchants
- Strong communicator - professional, helpful, and clear
- Organised and able to multitask in a fast-paced role
- Proficient in Microsoft Office (Word, Outlook, etc.)
- Approachable, reliable, and driven to provide top-level support
- Able to commute daily to Harlow
Job Details:
- Hours: Monday to Thursday, 8:00am-5:00pm Friday 8:00-4.30pm
- Annual leave: 22 days annual leave plus bank holidays
- Location: Office-based with parking on site
- Salary: Competitive, based on experience, pitched between 30-35k but flexible
