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- Annual Salary: Competitive (Details upon application)
- Location: Harlow
- Job Type: Part-time
Day-to-day of the role:
- Issue Service Charge, Ground Rent, and Major Works Demands.
- Produce regular arrears reports, liaise with Property Managers on action steps, and issue reminder letters.
- Refer unpaid accounts to a debt collection agent after two reminders and apply administration fees as necessary.
- Provide regular updates and support to the Property Management team regarding individual accounts and Site Debtor reports.
- Handle communications with property owners regarding queries on their Service Charge accounts.
- Assist the Finance team in tracking and locating missing Service Charge payments.
- Manage the Debt Ledger and apply one-off charges to accounts upon request from Property Managers.
- Ensure professional and timely responses to all emails and calls from clients and team members.
- Participate in internal meetings and maintain up-to-date knowledge of relevant legislation and company policies.
- Excellent communication skills, both verbal and written.
- Proven experience in Credit Control, Property Management, or related fields.
- Knowledge of GDPR, County Court Claim procedures, and Service Charge Accounting is highly desirable.
- Familiarity with corporate banking and leasehold property law.
- Ability to work independently and as part of a team.
- 33 days holiday inclusive of statutory days.
- Pension scheme with 4% employer and 5% employee contribution.
- Private medical insurance with Vitality.
- Life Insurance at 2 x salary.
