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Fantastic opportunity for our clients in Harlow .
Excellent Customer Services is key, planning and organisation this is a busy demanding role.
- Regular communication with engineering staff to provide details of scheduled works, job sheets etc.
- To provide excellent administrative support to the team, including accurate raising of client works orders.
- Adopt a professional telephone manner at all times within the department, remaining calm under pressure and escalating any issues without conflict arising.
- Responsible for keeping records, service systems and in-house databases fully up to date throughout the day, so that quality information is always available to the wider team and to clients.
- Review completed works and raise invoices accordingly, in line with terms of the contract.
- Communicate effectively verbally and in writing with team members and external contacts.
Key Skills / Knowledge
- A previous Customer Service role held in a Call / Contact centre environment preferred.
- Similar industry experience preferred.
- Excellent communication skills (verbal and written) especially with remote points of contact and the ability to negotiate and influence effectively.
- Excellent IT skills including Outlook, Word, Excel (reporting) and database management.
- Be numerate, accurate and confident when working with large amounts of data.
- Ability to keep calm and prioritise.
To hear more and get started please do not delay email the Dove today!!
