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Property Manager (Estates)
Location: Harlow (CM20)
Salary: Up to 40,000 (dependent on experience)
Hours: 37 hours per week
Working Pattern: Hybrid - 3 days office-based, 2 days remote
Portfolio: 15-18 sites, approx. (Apply online only) units (within a small catchment area around London)
About the Role
We are seeking an experienced Property Manager (Estates) to oversee a portfolio of residential developments. You'll ensure exceptional service delivery, legal compliance, and strong stakeholder relationships while managing day-to-day operations and planning for long-term success.
Key Responsibilities
Client Service & Communication
- Respond to all communications promptly (48 hours for written, 24 hours for calls).
- Maintain professional, courteous relationships with leaseholders, contractors, and stakeholders.
- Provide regular updates to development directors and continuously improve service levels.
Property Management
- Oversee day-to-day operations across assigned developments.
- Ensure smooth handovers between managing agents and maintain accurate development plans.
Legal & Compliance
- Interpret and uphold leases and contracts.
- Stay current with legislation and industry codes of conduct.
- Organize and minute AGMs, EGMs, and residents' meetings.
Financial Management
- Prepare and present annual service charge budgets.
- Liaise with credit control for recovery of service charges.
- Monitor financial positions and authorize invoices.
Services & Assets
- Ensure all assets (lifts, gates, emergency lighting) have maintenance contracts and statutory testing.
- Manage service contracts for cleaning, gardening, and other site services.
- Review utility suppliers for best value.
Health & Safety
- Keep documentation up to date and ensure compliance.
- Address issues raised in reports promptly.
Insurance
- Maintain appropriate insurance policies and manage claims.
Major Works & Site Maintenance
- Plan and implement major works projects within budget.
- Conduct regular site visits and issue reports within 48 hours.
About You
- Minimum 2 years' experience in property management.
- Ideally ATPI qualified.
- Strong communication and organizational skills.
- Valid driving licence for site visits.
Benefits
- Up to 40k salary
- 33 days holiday (including Bank Holidays)
- Hybrid working (3 office days per week)
- Private medical insurance & Group life cover
- Pension contribution (4%)
- Flexible working & career development opportunities
- Charity day, team socials, and positive working environment
- Eyecare vouchers & parental responsibility leave
- Payment of professional membership fees (TPI)
