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Customer Service Executive
Location: Buxton, Derbyshire, SK17 9RZ
Salary: £25,539 per annum + Attractive Benefits Package
Contract: Fixed Term Contract – 12 Months
Hours: 37.5 hours per week, Monday – Friday (8:30am – 5:00pm with a 1-hour unpaid lunch)
Benefits: Ongoing training and development | Funding for role-specific professional qualifications | 24 days’ holiday plus bank holidays (and Christmas shutdown) | Contributory pension scheme | Cycle to work scheme | Tech Scheme | Flu and eye test vouchers | Reward & Recognition scheme | Fresh fruit every fortnight
About Saica
Saica is one of Europe’s leading manufacturers of recycled paper for corrugated cardboard, producing over 2.5 million tonnes annually.
With more than 10,000 employees across Spain, France, Italy, Portugal, the UK, Ireland, Turkey, Luxembourg, the Netherlands, and the USA, Saica operates through four business divisions:
- Paper: Recycled paper production for corrugated cardboard
- Nature: Recyclable materials recovery
- Pack: Corrugated packaging production
- Flex: Flexible packaging solutions
At Saica, sustainability is at the heart of everything we do — driven by our values: We care, we value, and we challenge!
The Role – Customer Service Executive
As a Customer Service Executive, you’ll play a key role in delivering an exceptional experience to our customers. You’ll manage day-to-day customer requirements, support the external sales team, and coordinate activity across departments to ensure customer expectations are met efficiently and accurately.
This is an exciting opportunity for someone who enjoys building relationships, managing multiple priorities, and taking ownership of customer accounts in a dynamic manufacturing environment.
Key Responsibilities
- Manage and monitor order intake to ensure requirements are met (quantities, prices, delivery times, stock levels, etc.)
- Liaise with logistics, production, and other departments to coordinate activity and meet customer deadlines
- Manage assigned customer accounts in collaboration with the Regional Sales Director and Customer Service Manager
- Handle customer requests including pricing queries, claims, samples, specifications, and general information
- Maintain accurate and up-to-date customer information within the company’s management system
- Contribute to the preparation and delivery of customer account plans and review meetings
- Participate in problem-solving for customer claims and service issues, supporting continuous improvement efforts
About You
To succeed in this role, you’ll bring:
- Minimum of 2 years’ experience in a customer service, account coordination, or similar role
- Strong Microsoft Office skills, including intermediate Excel proficiency
- Excellent written and verbal communication skills
- A proactive, positive, and customer-focused attitude
- Strong organisational skills with attention to detail and accuracy
- The ability to work both collaboratively and independently to achieve goals
Why Join Saica
At Saica, you’ll be part of a global organisation where sustainability, innovation, and people development are at the core of our success. You’ll have opportunities to grow, learn, and contribute to a business that truly values its employees.
Saica is an Equal Opportunities Employer and welcomes applications from all suitably qualified candidates.
If you’re ready to take the next step in your career and contribute to a business with strong values and a focus on sustainability, click APPLY now to submit your CV for consideration.
No agencies please.
