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- Harrogate Office – Hybrid working model
- Full-time position
- Part-time would be considered (30 hours per week)
- £28,000 - £32,000 pa DOE
- Comprehensive and growing benefits package
- Technology Industry – supportive & welcoming working culture
- Proactively manage and collect debts from company debtors; chasing overdue customer invoices on a daily basis.
- Identify high-risk accounts and recommend appropriate actions including account holds, escalation to the Finance Director, or involvement of external collection agencies.
- Prepare and issue monthly customer statements, following up promptly on outstanding balances.
- Maintain accurate records of all collection activities, customer communications, and resolution steps taken.
- Investigate and resolve outstanding invoice issues, working closely with customers to ensure timely payment.
- Accurately and efficiently process and allocate customer payments to the appropriate accounts.
- Raise, review, and issue customer invoices, ensuring all billing is accurate and issued in accordance with agreed terms.
- Collaborate with the sales and operations teams to resolve billing discrepancies and support a smooth invoicing process.
- Evaluate and approve credit for new customers in line with company policy.
- Monitor, review, and maintain customer credit limits, liaising with the sales team and credit insurers where necessary.
- Produce weekly and monthly credit control reports, providing visibility on outstanding debt and credit risk.
- Previous experience as a Credit Controller/Accounts Assistant is essential.
- Experience within a technology, IT hardware, or ecommerce business would be ideal.
- Strong understanding of credit risk and accounts receivable processes.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers.
- High level of numeracy and attention to detail is essential.
- Confident with accounting software (Sage or similar) and MS Excel.
- Ability to work independently and manage time effectively.
- UK resident with unrestricted right to work in the UK; please note that we cannot offer visa sponsorship for overseas candidates.
