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Customer Service Manager
- Salary: £40,000 p/a plus excellent benefits including 28 day annual leave + stats & an additional day for your birthday and health cash plan.
- Location: Harrogate (office based)
Our client is an independent private healthcare provider with an excellent reputation, who provide a high quality service for patients and NHS contracts. They are seeking a Customer Service Manager to oversee the daily operations of their bookings team. Â You will play a key role in ensuring appointments are scheduled efficiently and that the booking process runs smoothly whilst delivering excellent customer service. This role involves liaising with clients, team members, managers, and senior leadership to deliver excellent service.
Key Responsibilities:
- Coordinate and monitor daily activities of the bookings team.
- Manage diaries and ensure timely, accurate scheduling of appointments.
- Act as the main point of contact for escalated booking issues or client concerns.
- Maintain and update booking systems and databases.
- Generate reports and analyse booking trends to improve efficiency.
- Train and support team members to maintain high standards.
- Work closely with other departments to align bookings with business goals.
Candidate requirements:
- Previous experience in a bookings or scheduling role (essential)
- Experience managing diaries and appointment systems with accuracy and efficiency.
- People management experience
- Proficiency with booking or diary management software
- Strong organisational skills.
- Excellent communication skills.
- Ability to work effectively under pressure and meet deadlines.
- A proactive, problem-solving approach and a team player attitude.
- Ability to manage conflicting priorities and work under pressure
- Experience generating reports and analysing booking or operational data to support process improvements.
- Experience working in a healthcare or service-oriented environment is desirable.
Apply via the link or contact Unity Resourcing for more information.
