Customer Experience Executive

Customer Experience Executive

Location: Harrogate

Salary: £27,000 + Monthly Bonus

Hours: Full-Time, Office-Based (Monday to Friday, 9am–5pm)

Benefits: Gym membership, 32 days annual leave (including statutory holidays), birthday off, employee wellbeing program

We’re recruiting on behalf of our longstanding client in Harrogate who is looking for a dedicated Customer Experience Executive to join their friendly and supportive team. This fully office-based role offers a fantastic opportunity to build strong client relationships and contribute to long-term customer satisfaction.

Key Responsibilities:

• Regularly engage with your accounts (contacting every fortnight)
• Book review meetings for the manager to attend, with scope for you to also attend and build customer relationships
• Provide product guidance and issue resolution through a consultative approach
• Host Teams meetings and deliver portal demonstrations
• Keep clients updated with new and innovative products and offers

Requirements:

• Previous experience in a similar role, ideally involving regular contact with existing business accounts
• Strong telephony skills
• Strong communication and relationship-building skills
• Proactive and organised
• A consultative and customer-focused mindset

For this fantastic Customer Experience Executive opportunity, please contact Kitty at Unity Resourcing!