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Contract IT Service Desk Operator Location: North Yorkshire Duration: 10 MonthsStart Date: ASAP
We’re working with an NHS Trust in North Yorkshire to support the recruitment of a Service Desk Operator to join their IT department and provide BAU 1st line support. This role is a great opportunity for someone with strong communication skills and a background in first-line IT support within a busy and service-focused environment.
Key Responsibilities:-
Provide first-line IT support to clinical and non-clinical users across the organisation
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Log, categorise and prioritise incoming incidents and service requests via phone, email, or portal
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Resolve issues at first point of contact where possible using remote support tools
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Escalate more complex issues to appropriate teams and monitor the progress of open incidents
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Communicate regular updates to users, maintaining a high level of customer service
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Perform basic Active Directory tasks (e.g., password resets, account creation, permission changes)
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Administer NHSmail and email groups, smartcard management and basic mailbox support
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Support the delivery of a reliable, responsive and user-focused IT service across the Trust
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Contribute to service improvement by identifying trends and common issues
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Previous experience in a Service Desk or 1st Line IT Support role (ideally within the NHS)
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Strong communication skills and ability to work effectively under pressure
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Experience using service management/ticketing systems
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A proactive, customer-focused approach to IT support
