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We are looking for a highly organised and proactive Operations Administrator to join our clients established team. This pivotal role sits at the centre of the daily operations and plays a vital part in ensuring everything runs smoothly—from job scheduling and CRM management to client communication and coordination. This is a dynamic position that requires initiative, excellent communication skills, and the ability to handle a wide variety of tasks efficiently.
Key Responsibilities:
- Job Scheduling: Coordinate and schedule site technicians, ensuring resources are efficiently allocated and jobs run smoothly.
- CRM Management: Maintain and update the company’s CRM system; attach relevant RAMS, permits, and documentation to job records.
- Client Liaison: Act as a key point of contact for clients—handling enquiries, providing updates, and ensuring an excellent customer experience.
- Permit Applications & Equipment Hire: Apply for permits and organise the hire of plant equipment required for jobs.
- Vehicle & Equipment Management: Schedule vehicle maintenance, ensuring fleet compliance and operational readiness.
- Administrative Support: Handle day-to-day office administration and coordination tasks to support wider team operations.
- HR & Staff Support: Manage holiday bookings, coordinate staff training sessions, and provide general HR administrative support.
Required Skills & Experience:
- Proven experience in an administration role
- Strong organisational and multitasking abilities
- Excellent verbal and written communication skills
- Confident and professional telephone manner
- Experience with CRM systems (preferred)
- Comfortable interacting with demanding or detail-oriented clients
- High level of accuracy and attention to detail
- Able to work independently and take initiative
- Proficient in Microsoft Office (Outlook, Word, Excel)
