Repairs Complaints Coordinator

4Recruitment Services

Posted 19 hours ago, valid for 24 days

Harrow, Greater London HA1 2XH, England

£20 - £22 per hour

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

The local authority in North West London is seeking a Repairs Complaints Coordinator with experience in managing complaints.
The position offers a salary of £20 to £22 per hour on an Umbrella basis.
Candidates should have experience in tracking and maintaining complaints records, as well as resolving complaints effectively.
Strong written and verbal communication skills are essential for providing excellent customer service and supporting surveyors/contractors.
Applicants are encouraged to submit an updated CV and explain any gaps in employment, with the understanding that only successful candidates will be contacted within a week.

Our local authority client based in North West London are urgently seeking an experienced Repairs Complaints Coordinator.

*£20 - £22 an hour Umbrella

Responsibilities:

Managing complaints (Stage 1, Stage 2, and OB cases)
Tracking and maintaining complaints records on an Excel tracker
Writing, investigating, and resolving complaints effectively
Handling maintenance inquiries and supporting surveyors/contractors
Providing excellent customer service
Demonstrating strong written and verbal communication skills

Please apply with your updated CV ensuring that any gaps in employment are explained.

At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy will have been unsuccessful.

Apply now in a few quick clicks

Repairs Complaints Coordinator

Customer Service Representative

French plus another EU language Customer Service Representative

French plus another EU language Customer Service Representative