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Purpose of the Role
This role is for a working Cleaning Supervisor. The will involved you in carrying out normal cleaning duties as well as Supervising the Cleaning Team.
The role of the Cleaning Supervisor is to Supervise the on-shift Cleaning Team to ensure the overall cleanliness of the centre and supporting the Soft Services Manager, Ops Manager and Centre Management in ensuring that the Centre is a safe and pleasant environment for our customers at all times.
Key Responsibilities
- Supporting the Soft Services Manager in achieving the Centre’s aims and objectives for Cleanliness.
- Ensure the cleaning Operatives are performing their duties to the appropriate standard.
- Provide feedback on the performance of the cleaning operatives to Centre Management.
- Provide ongoing support, guidance and training to cleaning operatives, advising them of how to improve their performance where required and coach them when needed.
- Ensure all aspects of health and safety are followed, in particular those identified within the personnel and procedures manual.
- Assist in the evacuation of the Centre in an emergency in accordance with the Centre’s evacuation plan.
- Support the implementation of specific cleaning requirements for events or prior to attendance of any VIPs to the Centre.
- Reporting any maintenance or health and safety issues to the Centre Management team that may be seen when working on site.
- Ensure rosters are kept up to date with over time or Absences.
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
Skills, Knowledge and Experience
- Experience in the provision of Cleaning services in a busy Shopping centre environment.
- Be able to demonstrate previous experience in working as a supervisor/manager role with in a busy Shopping centre.
- Ability to demonstrate excellent levels of customer service at all times and be able to communicate well at all levels.
- Ability to work on own initiative and deal with demanding situations when they arise.
- Honest and reliable work ethic and well presented at all times.
- Willingness to partake in on-site training for emergency procedures.
- Excellent organisational, interpersonal and communication skills.
- Willingness to adopt a flexible approach to work patterns and work weekends/evenings as and when required.
- Willingness to undertake additional training and career development.
- Accurate record keeping with good attention to detail.
- Lead and develop the team in line with the competency framework and company values.
- Support the team, taking responsibility for training and development and maintenance of expectations.
- Produce and record information to contribute to the performance monitoring process, routine area checks and audits.
- Monitor and manage stock levels and carry out ordering when needed
- Re-schedule work and rotas to meet fluctuations in staffing levels and customer requests.
- Comply with the requirements of the Health and Safety at Work Act and emergency procedures as required
Required
- Good Knowledge of COSHH
- Previous cleaning and people management experience
- Health & Safety and manual handling within a cleaning environment
Desirable
- Cleaning experience within a Shopping Centre.
- Ability to use full range of Microsoft applications inc. Word, Excel, PowerPoint, Outlook.
- Basic knowledge of H&S legislation. IOSHH Qualification.
- First Aid at Work
- Disciplinary and Investigation training
Working Hours - 40 hours/week – Mon-Fri (with some weekends)
Salary - £ 12.52 + 50p per hour performance and attendance bonus
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Please see our Benefits Booklet for more information.
