- Lead the development and continuous improvement of the ServiceNow platform
- Own and manage the ITSM roadmap, aligning with business priorities and transformation goals
- Configure and maintain workflows, automation, and integrations across ITIL processes
- Deliver performance insights via dashboards, reporting, and KPIs
- Provide expert training, guidance, and documentation to ensure optimal platform adoption
- Identify and implement opportunities for automation and smarter service management
- Collaborate with internal teams and external suppliers to enhance service delivery
- Maintain the CMDB and support integrations (e.g., LDAP, SSO, third-party APIs)
Back to searchServiceNow ITSM Specialist
Network IT
Posted 21 days ago, valid for 3 days
Harrow, Greater London HA1 2XH, England
Full Time
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Sonic Summary
- The role of ServiceNow Administrator is located in Harrow and offers a salary range of £40,000 - £44,000.
- The position requires strong hands-on experience with ServiceNow and a minimum of ITIL Foundation qualification.
- Key responsibilities include leading the development of the ServiceNow platform, managing the ITSM roadmap, and configuring workflows and integrations across ITIL processes.
- The ideal candidate should possess analytical skills, scripting abilities, and experience in DevOps environments, along with strong interpersonal skills for collaboration.
- This is a hybrid role, requiring two days in-office attendance per week.
