- Managing and overseeing mould and damp cases within the council, ensuring accurate records and effective case progression from initiation to resolution.
- Providing technical expertise on d mould and damp cases and maintenance concerns.
- Offering guidance and support to Harrow residents, including those who may be vulnerable, facing challenges, or experiencing distress.
- Collaborating with colleagues across all levels
- Strong understanding of the diverse communities in Harrow and the impact of repair services on residents.
- Proficiency in IT applications, including word processing, spreadsheets, and databases, with familiarity in repairs database systems such as Northgate.
- Solid knowledge of building repairs and the significance of cyclical maintenance.
- Awareness of repair challenges within a social housing context.
- A strong grasp of excellent customer service principles and their application in the role.