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Location: London Borough of Harrow, Forward Drive, Harrow, HA3 8NT
Employer: Pertemps Recruitment Partnership for London Borough of Harrow
Contract Type: Temporary (3 months ongoing)
Working Hours: Monday - Friday, 09:00 - 17:00
Work Arrangement: Hybrid, based at Harrow Civic Hub
Role Overview:
Pertemps is currently recruiting for a proactive and motivated Resident Services Operational Manager to join the expanding team at the London Borough of Harrow. This temporary position offers a competitive hourly rate of up to 32.45 Umbrella Paye, alongside excellent training, career development opportunities, and 21 days of annual leave (excluding Bank Holidays).
Duties:
- Lead frontline housing operations to improve mixed-tenure estates and support vulnerable residents
- Promote resident engagement and community cohesion
- Oversee income collection, debt recovery, and housing enforcement across all tenures
- Collaborate with police and partners to address anti-social behaviour and domestic issues
- Manage leasehold and Right to Buy services, protecting council interests
- Drive service improvements, lead projects, and respond to complex complaints
- Monitor team performance and ensure delivery of council participation strategies
- Full UK driving licence and access to a car for work
- Willingness to work evenings and outside standard hours
- Flexible working: hot-desking and remote work per service needs
- Self-motivated with a commitment to ongoing training and development
- Relevant housing or management qualification, or equivalent experience
- IRPM/CIH qualification (or working towards one) desirable
- Proficient in Microsoft Office, especially Word and Excel
For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people', which is reflected across our business in length of service and career progression of our employees.
London Borough of Harrow is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.
The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by visiting (url removed)
