Account Manager

I'm currently working with a Digital Marketing Agency based in Hassocks, seeking a new Account Manager to join their team. This is a permanent role, hybrid working, with a salary of 28,000-34,000 DOE

You will be managing their existing client portfolio, helping clients to improve their web presence. Ideally, you will have 2 years' Account Management experience and have the ability to maintain long-term client relationships.

RESPONSIBILITIES

• Maintaining good, healthy client relationships through regular phone, email and face-to-face meetings.
• Collaboratively working with the Technical SEO team to define the correct strategy and delivery schedule to meet the needs and objectives of the client.
• Maintain high quality service delivery in terms of efficiency and client satisfaction
• Working with client development plans and internal processes to deliver long-term client relationships.
• Documenting all client contact to share with the client and internal stakeholders.
• Reporting regularly to the Account Director on the status of your clients.
• Ensuring the delivery of monthly marketing reports to clients within the first 4 working days of the month, including an account manager's report summarising the month's activities and how they align with the client and campaign objectives.
• Identifying and presenting new business opportunities to your portfolio of clients to grow agency revenues.
• Analysis, tracking and monitoring of rankings, conversions and traffic using a wide range of tools.
• Management of client budgets.

About you:

• Good understanding of SEO practices.
• Advanced knowledge of Microsoft Excel and PowerPoint, along with project management, time and resource management tools.
• Strong self-motivational and confident interpersonal skills to effectively communicate across all levels of management and with all stakeholders.
• Strong project and account planning skills to ensure effective management of client expectations to deliver relevance and quality on a daily basis with organisational skills to juggle multiple projects simultaneously.
• A demonstrable passion and shared ambition to deliver client business objectives from the very outset, and to ensure that each project makes a positive contribution to the overall client strategy. Empathetic to client perspectives and needs.
• High customer service orientation with a stellar record of account management and client satisfaction.
• Exceptional verbal, written and visual communication skills.
• Experience of successfully managing a diverse range of SME clients

Benefits:

• Company events
• Hybrid working
• Private Medical insurance
• On-site parking
• Additional leave