Customer Service Executive

Customer Service Executive
Location: Hatfield
Salary: £25,000 per annum (37.5-hour week)
Job Type: Permanent
Hours: Monday – Friday (rotating shifts: 08:00–16:30 / 09:00–17:30)

Customer Service Executive – About our client:
Our client is seeking a proactive and detail-oriented Customer Service Executive to join a high-performing team. This role is ideal for someone who enjoys managing client accounts, resolving queries, and working collaboratively with internal operations and external suppliers to deliver an excellent service experience.

Customer Service Executive – Details:

• 25 days holiday, plus bank holidays
• Wellbeing services
• Employer pension
• Structured training and development with long-term progression opportunities

Customer Service Executive – Responsibilities:

• Act as the day-to-day contact for a portfolio of clients, handling order queries and delivery investigations.
• Manage a shared inbox, prioritising, escalating, and resolving emails efficiently.
• Follow up proactively to ensure client issues are resolved end-to-end.
• Liaise with internal teams and suppliers to maintain service standards and resolve delivery issues.
• Maintain accurate records, logs, and tracking information.
• Support operational teams to ensure shipments meet client expectations.
• Carry out general administrative tasks, including charge notes and collections, as needed.

Customer Service Executive – Skills & Experience:

• Naturally inquisitive, with a proactive approach to resolving issues.
• Strong ownership and follow-through – sees tasks through to completion.
• Excellent verbal and written communication, calm and professional under pressure.
• Highly organised, able to manage multiple live queries and deadlines effectively.
• Technically confident with MS Office, email tools, and the ability to learn in-house systems.
• Strong attention to detail and accuracy.
• Collaborative team player with a positive attitude.
• Previous experience in office, customer service, or client-facing roles is desirable.
• GCSEs (or equivalent) in Maths and English (Grade C or above)

WGCCOMMPERM

By applying to this job advertisement, you confirm you have read and understood our Data Protection and Privacy statement and give OA Group authorisation to hold you provided data.

Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.