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Are you a customer-focused professional with a passion for delivering exceptional service? Do you thrive in a fast-paced environment where no two days are the same?
This role is perfect for someone who enjoys speaking with customers, handling inbound and outbound calls, and building relationships while ensuring a seamless experience from start to finish.
- Hatfield
- Hybrid Role: 1 day a week from home
- Full Time: 37.5 Hours per week.
What You’ll Be Doing:
- Managing inbound customer service calls and emails, ensuring queries are handled efficiently.
- Setting up new customer profiles, updating customer details and advising customers of new product ranges
- Contacting new customers who have enquired about the service to run through product options
- Handling customer queries professionally and in line with company procedures.
- Providing administrative support, including issuing customer documents and managing email communications.
- Maintaining strong relationships with key stakeholders, ensuring a high level of service.
What We’re Looking For:
- Proven experience in a customer service or sales role, ideally within a contact centre environment.
- A confident communicator who can identify opportunities to cross-sell and up-sell
- Ability to build rapport quickly and communicate effectively, both verbally and in writing.
- Strong problem-solving skills and a proactive approach to customer queries.
- Excellent attention to detail and ability to manage multiple tasks.
This vacancy is being advertised by SRM Recruitment - Welwyn Garden City office.
If you are interested in this role or looking for something similar, please contact our Senior Consultant Lizzie Burgess directly for a confidential discussion.
Our Welwyn Garden City team specialise in permanent, temporary & contract recruitment in Accountancy & Finance, Human Resources, Marketing & Creative, Office Support and Procurement & Supply Chain.
