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For: Contract 1st Line IT Support Engineer
Location: Onsite in Havant, Hampshire - 5 days per week
Duration: 3 Month Initial Contract
IR35: Small Company Exemption
Hours: Monday to Friday, 07:30am - 3:30pm (with a 30 min lunch break)
Start Date: Immediate / ASAP
Spectrum IT are working with a Havant-based client to recruit a Contract 1st Line IT Support Engineer. This is an onsite role providing front-line IT support to users, with a particular focus on maintaining and supporting a 3rd party booking application used by field service engineers to log and track their work.
Key Responsibilities:
- Provide 1st Line IT Support to local and remote users
- Manage Active Directory administration including account unlocks and password resets
- Support and maintain a 3rd party booking application used by service engineers
- Handle day-to-day service desk tickets, logging, updating, and closing requests in a timely manner
- Escalate issues when required, ensuring minimal disruption to business operations
- Deliver professional, customer-focused IT support onsite
Essential Skills & Experience:
- Previous experience in a 1st Line IT Support or Service Desk role
- Knowledge of Active Directory and user account administration
- Familiarity with supporting business applications and software tools
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service skills
Additional Information:
- Fully onsite role based in Havant, Hampshire
- Small company IR35 exemption applies
- Interviews will be a single stage and immediate availability is preferred
Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy.
