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Role: Service Manager (Children and Young People)
Based: Havant/Basingstoke
Rate: £36,547 - £41,116
Start Date: ASAP
Duration: Permanent
Hours: Full Time – 37 hours
Our client, a specialist Domestic Violence charity, is looking to recruit a Service Manager (Children and Young People) to join their team.
Synopsis of duties:
- Lead the set-up, development, operational management, and quality assurance of all aspects of Children and Young People’s Services.
- Develop professional practice standards and Key Performance Indicators (KPIs) for the service.
- Monitor and evaluate service delivery to ensure compliance with contractual, practice, and quality requirements.
- Collaborate with internal and external colleagues delivering Children and Young People’s Services to ensure cohesive service provision.
- Act as the primary point of contact for subcontractors, partners, and stakeholders.
- Ensure sub-contracted/partner services meet expected standards and that any issues are promptly addressed.
- Complete monitoring and financial returns required by funders/commissioners.
- Present reports, statistics, staffing updates, and case studies to the Senior Leadership Team and/or Board of Trustees.
- Identify, plan, and manage new service developments and contribute to the Business Plan and funding applications.
- Ensure compliance with Health and Safety requirements across all services to guarantee safe access for both clients and staff.
- Provide leadership to staff teams, ensuring effective communication and motivation.
- Coach and train team members to maintain a skilled and positive workforce.
- Support Deputy Service Managers/support staff in addressing safeguarding concerns regarding client safety.
- Work collaboratively with other agencies to ensure services meet the needs of women, children, young people, and men affected by domestic abuse
- Promote awareness of domestic abuse and the organisation through training and presentations.
- Provide direct support and build strong relationships with education, police, healthcare, housing, and Children’s Social Care services.
- Coordinate local awareness-raising campaigns and participate in multi-agency partnerships and events.
- Attend and facilitate service user consultation to gather feedback and improve services.
- Ensure staff make service user meetings engaging and effective communication tools.
- Handle complaints and participate in investigations, ensuring full reporting to the Operations Manager.
- Ensure all services comply with safeguarding policies and procedures, including the Protection from Abuse Policy and Local Safeguarding Board standards.
- Stay up-to-date and compliant with organisational procedures, policies, professional codes of conduct, and uphold best practice standards.
Essential Requirements:
- Experience of working in Domestic Abuse/Children’s Social Care/Children’s Centre/Education or other relevent agency
- Experience providing support to children, young people and families in crisis.
- CAADA/Safe Lives Accreditation or willing to undertake training.
- Must have a driving license with access to a car.
Supporting Futures Consulting acts as both an employer and an agency.
