Independent Living Coordinator

Yolk Recruitment Public Sector and Not-for-Profit is thrilled to be selected as the Specialist Recruitment partner for ateb to appoint an Independent Living Coordinator to be part of a team that values collaboration, trust, and empowerment.

About the Role

You'll play a vital role in delivering excellent housing services for ateb customers living in supported accommodation. You'll help ensure they are safe, supported, and empowered to live independently.

This is a full-time, fixed-term contract until end of December 2025, with the possibility of extension.

Standard working hours are 9am-5pm. Whilst the majority of hours will be working across 2 schemes in Haverfordwest, there will be a requirement to work with those living in the community.

What You'll Do

• Be the first point of contact for customers in ateb Independent Living properties.
• Oversee administration and ensure compliance with safety checks, such as fire detection and emergency lighting.
• Provide practical advice and support to customers to maintain their independence. This can include support to complete benefit forms and other paperwork, managing debt rent arrears, signposting and referrals to other agencies.
• Participate in the on call rota (on call allowance applies) - 1 week on-call approximately every 8 weeks (Monday 5pm to the following Monday 9am)

What We're Looking For

We're looking for someone who:

• Has experience in supported housing, ideally working with older people.
• Holds (or is willing to work towards) an NVQ Level 3 in Housing or Health and Social Care.
• Is customer-focused, organised, and proactive with strong communication skills.
• Can work independently, make sound decisions, and support team collaboration.
• Is comfortable using Microsoft 365 and has solid IT skills.
• Welsh language skills are desirable, but not essential.

Benefits:

• Performance related pay award - increase your annual basic salary each year and earn additional 'in year' unconsolidated rewards where performance has exceeded expectations
• On-call allowance
• 33 days annual leave, plus Christmas shut down
• SHPS Defined Contribution, where ateb will match your contributions up to 10%
• Support for skill development, qualification training, and personal growth
• Over 1,000 of annual health benefits from dental to hospital expenses plus online GP and counselling services
• Life insurance cover x3 your salary for your family

Application Process:

Please note, Yolk Recruitment are managing this recruitment campaign.

For a confidential discussion and to access the job description before applying, please contact Hannah Welfoot at Yolk Recruitment.

To apply, please submit your CV ensuring you've demonstrated how your skills and experience relate to the role, by midday Thursday, 22nd May 2025.

This role is subject to a criminal records check.

Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.