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We are recruiting for a hardworking and enthusiastic Customer Service Representative to join our friendly and dynamic team in Hawes. As a leading supplier of optical tools, spare parts, and accessories, we pride ourselves on excellent service and customer satisfaction.
If you're organised, adaptable, and enjoy helping customers in a fast-paced office environment, this could be the ideal role for you.
Key Responsibilities:
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Answer incoming telephone calls and assist with customer enquiries.
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Process inbound orders, including export, glazing, and imprint orders.
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Respond to customer emails and monitor the shared inbox.
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Handle product queries, order chases, and manage customer follow-ups.
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Process returns and issue credits where appropriate.
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Perform general office administration tasks to support the team.
About You:
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Strong communication and telephone skills.
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Excellent attention to detail and problem-solving abilities.
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Able to manage multiple tasks efficiently and work well under pressure.
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Proficient in Microsoft Word, Excel, and Outlook (training will be provided on bespoke systems).
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Adaptable and a team player, comfortable working in a busy office setting.
Benefits:
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Competitive salary
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Life insurance
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Free on-site parking
If you're looking for a rewarding role with a supportive team and the opportunity to grow within a reputable company, we’d love to hear from you!
If this role is of interest to you, please click 'apply’ or contact Katie Kendall in the Northallerton office.
