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Customer Service Supervisor
Hayes
£31’500 plus bonus
Sheridan ward is excited to be recruiting for a lovely forward thinking, dynamic and growing company based in Hayes.
Do you have strong customer service background? Do you have previous experience supervising a team of customer service advisors?
Are you somebody with a think outside the box approach? Are you constantly improving processes and making sure your team are happy, thriving and given all the tools they need to succeed… this could be the ideal role for you.
We are looking for an active supervisor who is ready to get stuck into coaching and developing a fantastic team filled with great potential.
Customer Service Supervisor Duties:
- Conduct one to ones and appraisal reviews on performance and behaviours
- Creating development plans for each employee
- Issuing weekly reports on individual performance
- Manage rotas and annual leave requests
- Conduct investigations and disciplinaries when needed
- Drive team engagement in call plans
- Handle customer escalations and complaints
Customer Service Supervisor Benefits:
- Free onsite parking
- Bonus
- Pension
- Life assurance
- Staff discount
