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Right Now Group are currently looking for an Import Coordinator to join our client based in Hayes. The purpose of this role is to provide excellent customer service and operational support for all import airfreight shipments. The role requires close liaison with customers, overseas agents, and internal teams to ensure shipments are processed smoothly, on time, and in line with compliance and service standards.
The role will involve:
- Manage and oversee all aspects of airfreight import shipments from origin to delivery
- Handle daily customer enquiries, providing updates on shipment status and resolving any issues promptly
- Liaise with customers and overseas partners to ensure timely movement of freight
- Record, monitor, and resolve service failures or customer complaints i
- Build and maintain strong relationships with key customers and suppliers
- Support the invoicing process by checking files for accuracy and profitability
- Pricing and completing quotations
Shift:
Monday to Friday
Hours:
09:00 to 17:30
Salary:
£32,000 per annum
Key Skills & Attributes
- Previous experience in airfreight imports (essential)
- Basic knowledge of Crosstrades procedures
- Knowledge of customs processes and procedures (essential)
- Excellent communication and customer service skills
- High attention to detail and ability to work under pressure
- Strong organisational and time-management abilities
- Proficient in MS Office (Word, Excel, Outlook)
- Knowledge of freight forwarding systems (e.g., ASM, FCL) is an advantage
- Ability to work as part of a team and independently
