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ROLE: Warranty Administrator
LOCATION: Hayes
BASIC SALARY: £30k to £32k.
BENEFITS: 25 Days Annual Leave + Bank Holidays. Bonus, Company Pension, life assurance, Bonus, incentives.
HOURS: Hours will be day shift may differ slightly but between 6am and 6pm Monday to Friday. No weekends, 42.5 hours weekly.
ROLE: Submitting warranty claims.
Aid in Contract Technical Pricing.
To support & develop Warranty processes and reporting
To support & develop Contract processes and reporting
Be primary contact for all warranty claims, including attending regular customer review meetings regarding contract performance and management.
To help carry out Warranty and Contract audits and any other requirements.
Main Tasks / Responsibilities / Authorities:
To aid in all aspects of claim handling, to provide efficient, prompt and accurate assessment of claims.
To ensure commonality of processes, where possible with regard to Truck and commercial vehicle claims.
To produce reports and KPI's as required, and present findings with recommendations for performance Improvement.
EXPERIENCE REQUIRED:
Previous experience in a warranty/contract claims administration environment
Previous technical experience in a commercial vehicle environment, nice to have
Previous experience in a 'manufacturer market company' environment, nice to have
Strong interpersonal skills - Essential
