Membership Sales Advisor

Want the chance to create a positive impact on peoples lives?

Want to join one of the most successful brands within the gym/fitness industry?

Great team, great employer and culture to match?

Look no further

We are seeking a dynamic and motivated Gym Manager to lead our team and enhance our members' experience. The ideal candidate will possess strong leadership skills, a passion for fitness, and the ability to manage various aspects of the fitness centre (membership sales, members retention, management of staff, contractors and Healthy & Safety).

With5500 CLUBS WORLDWIDE,Anytime Fitness (AF)is the fastest growing fitness chain across the globe and is now growing rapidly in the UK with 200+ clubs and 200+ getting ready to open.This role is to join one of the most successful brands within thegymindustry in the UK.

Sales:

• Dealing with initial prospective members' enquiries and/or visits to the club.
• Convert telephone enquiries into appointments for you and your Sales Team.
• Develop membership referral schemes in the pursuit of warm calling.
• Daily management of the membership system and uploading accurate information of all prospects/members.
• Provide on the floor sales leadership and support. Ensure that all sales staff conduct sales tours in the most appropriate and effective manner.
• Provide leadership, guidance and support on all income streams of the business as and when required.
• Develop a cost effective corporate membership program aimed at local businesses and customer groups, such as students.
• Accomplish agreed KPIs of number of prospects, attempted calls, completed calls, appointments booked, sales achieved daily per staff member.

Member Retention:

• Analyse membership statistics and trends and implement appropriate courses of action.
• Evaluate corporate membership retention activities and implement appropriate courses of action.
• Develop a cultural and membership experience so that members are engaged and feel that they belong to a club rather than just a gym, to increase member satisfaction and longevity (which in turn will lead to better referrals).

Club Daily Operations;

• Ensure all procedures and practices are in line with AF best practice, with particular emphasis on management of member information including financial information.
• Liaise and co-ordinate with Clubwise, AFs partner for membership and DD management.
• Put in place, manage and enhance the Retention Guidelines for membership debt collection procedures.
• Maintain the club to the highest of standards, within the pre agreed budget, ensuring at all times that the member experience exceeds their expectations. This includes:
• Club cleanliness including themanagement of contracted cleaners, ad hoc staff cleaning when contract cleaners are not available.
• Maintaining adequate stock ofclub provided essentials, such as disposable wipes, toiletries, vending machine supplies, etc.
• Gym equipment is maintained tofull working order and always clean.
• Retail zone is fully stocked with appropriate merchandise.
• Advertising and member inspiration wall is kept up to date.
• Ensure that club is staffed during all advertised staffed periods. This will include the management of both expected known absences such as holidays, and unexpected absences such as sickness.
• Ensure that the Club website is checked and updated for the 1st of the month.

Management, Training and Development:

• Ensure the effective day-to-day leadership of the Sales and Membership Team.
• Implement and document weekly 121s with team members. Attend regular 121s as required with Club Owner.
• Develop skills of staff within the Sales and Membership team and ensure they are trained and competent to effectively provide excellent customer service.
• Introduce motivational campaigns that support the development of staff to achieve their goals
• Ensure communicating with Citation on all matters relating to HR and following advice given on managing under-performing staff.
• Discuss with Franchise Consultant performance of individual team members.
• Attend Vitals training as provided by Support Office. Sales Vitals training to be attended 1x/ year. Ensure staff attends relevant Vitals training as recommended.
• Coordinate activities of Personal Trainers (PTs) to ensure successful growth of their PT business, thus ensuring ongoing PT income.

Marketing:

• Promote AF, making best use of pre-developed advertising and support materials to develop sales campaigns to attract as wide a proportion of the target market as possible, include introduction and continued growth of social media.
• Ensure completing a comprehensive marketing planner using AF tools provided, within recommended timeframes. Submit completed Marketing Planner to your Franchisee and your Franchise Consultant at least 3 weeks prior to the 1 st of the month the Marketing Planner is due to commence. Ensure marketing planner fully supports the required sales target for the club as set out by Franchisee.
• Ensure marketing materials and months activities are within the marketing budget for the month set by the Franchisee.
• Complete and record on a monthly basis competitor profiling, analysing findings and putting in place appropriate strategies to make best use of the competitive environment.
• Develop campaigns that are designed to profile target areas and groups, such as local business and high student populations.
• Maintain Club's website so that at all times it is exciting, informative and up to date.

Health & Safety:

• Adherence of Club H&S requirements as specified by Citation. Ensure completion of all recommendations within time frames requested.

Equal Opportunities:

• Ensuring AF equal opportunities and discrimination policy is adhered to and enforced.

SALARY

• Salary - c. £30,000 + 25% Bonus. Competitive (depending on experience), reviewed annually in line with market conditions and performance.
• Quarterly and Annual Target driven bonuses. Targets will be agreed with the role holder upon appointment.