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Thorn Baker Industrial Recruitment are currently recruiting for a Master Diagnostic Support Technician to work for a successful client of ours in the Heanor area of Derbyshire.
About the role:
You’ll use your diagnostic experience and technical understanding to identify root causes of faults and guide workshops toward effective repair solutions.
This is a phone-based role focused on remote diagnosis and technical problem-solving. You’ll liaise closely with our engineering and workshop teams to ensure every case is handled accurately and efficiently
Highlights and Benefits:
- £40,000 - £45,000 per annum
- Monday - Friday 9:00am – 17:30pm
- 32 days holiday per year (including bank holidays).
- Access to a fully equipped company gym
- Free uniform and PPE
- Excellent long-term career progression within a growing technical support division.
- Free takeaway meal every Friday
Key Responsibilities
- Provide professional remote technical support to trade garages and workshop technicians.
- Diagnose complex vehicle faults using structured questioning, data interpretation, and technical reasoning.
- Interpret fault codes, live data, and diagnostic reports to pinpoint root causes.
- Collaborate with internal technical departments to resolve customer issues efficiently.
- Maintain accurate records of support cases and technical findings.
Essential
- Master Technician / Diagnostic Technician
- Technical Support Specialist / Technical Helpline Advisor
- 5+ Years of experience in the automative industry
- Comfortable working in a phone-based, team-oriented technical environment
- Excellent understanding of modern vehicle electronics, fault-finding, and ECU systems.
Are you an experienced automotive diagnostics professional looking to apply your expertise in a technical support environment? Whether you’re a Master Technician ready to move off the tools, or you already work in a remote diagnostic or technical support role, this is an excellent opportunity to join a specialist team solving complex automotive faults every day.
Click APPLY NOW and submit a copy of your CV for review
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