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Workshop Assistant/Administrator
Location: Dumfries
Employment Type: Full Time
Hours: 07:30-17:00pm
Salary: 26985
We are seeking an organised and proactive Workshop Assistant/Administrator to support the effective running of our busy workshop. You will work closely with the Workshop Manager and Office Team to ensure customer satisfaction and operational efficiency.
Key Responsibilities:
- Assist the Workshop Manager in prioritising and delivering daily workload efficiently.
- Take customer calls regarding equipment issues, ensure correct call-out responses, and record details for management review.
- Maintain a breakdown spreadsheet to identify root causes and support operational decisions.
- Order spare parts accurately and on time, ensuring frequently used parts are always in stock and chasing orders proactively.
- Maintain service records, damage books, and ensure servicing/testing schedules remain up to date.
- Process orders and warranty claims via Honda Com (online training provided).
- Claim warranty work appropriately to help keep workshop costs down.
- Maintain clear systems for external customer repairs to track progress efficiently.
- Liaise with the hire office to minimise equipment downtime and prioritise fast turnaround of required equipment.
- Ensure waste is kept to a minimum and parts are not changed unnecessarily.
- Run weekly reports and place orders to maintain at least two weeks' worth of stock ahead of all testing requirements.
- Record breakdowns and pass them to the relevant fitter promptly.
- Work in an organised manner, always ensuring adherence to systems and processes.
- Support the team by helping maintain the breakdown spreadsheet and all relevant administration.
About You:
- Strong administrative and organisational skills.
- Strong IT skills.
- Excellent communication for both customer service and internal coordination.
- Ability to work systematically with attention to detail.
- Confident using spreadsheets, online ordering systems, and warranty claim processes (training provided).
- A proactive team player with a solutions-focused approach.
