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Customer Service Advisor
Location: Hemel Hempstead / Watford
Hours: 37.5 hours per week, Monday to Friday
About the Role:
We're looking for a friendly and organised Customer Service Advisor to join a busy customer service department, helping deliver an excellent experience to our clients at every stage, from onboarding and quoting through to invoicing and ongoing support.
What you'll be doing:
- Supporting onboarding of new clients alongside the Customer Service and Sales teams
- Managing incoming customer communications via phone and email promptly and professionally
- Updating and maintaining customer information using internal systems
- Coordinating with sample reception and analytical teams to meet client requirements
- Providing first point of contact for customer queries, escalating internally when needed
- Preparing quotations within approved limits
- Handling logistical queries and managing subcontract services if required
- Producing customer reports, receipts, and invoices accurately
- Building and maintaining strong relationships with customers, ensuring they receive top service
- Resolving customer complaints by following company procedures until fully satisfied
- Working independently to meet agreed targets and support continual team improvements
What we're looking for:
- Strong organisational skills and ability to prioritise workload effectively
- Excellent written and verbal communication skills
- A professional and friendly telephone manner
- Experience in a customer-facing role, preferably in a fast-paced environment
- Good IT skills, confident using Microsoft Office (Word, Excel, Outlook)
- High attention to detail and accurate data entry
- Positive and flexible approach to change and new challenges
- Ability to work well in a team and collaborate with others
- Experience with account management is a bonus but not essential
- Ability to manage pressure and meet deadlines
- Driver and able to commit to working between the Hemel and Watford office
Why join us?
You'll be part of a supportive and dynamic team that values great customer service and continuous improvement. If you enjoy solving problems, building relationships, and working in a fast-moving environment, this could be the perfect role for you.
