Customer Support Advisor

Customer Support Advisor - Property & Construction | Up to £30,000 | Full-Time | Permanent | Office-Based (Hybrid Options Possible, along with working part-time hours over 5 days)

Location: Hemel Hempstead

Tate Recruitment are delighted to be supporting a long-standing, highly respected client in their search for a Customer Support Advisor. Renowned for building innovative and dynamic homes, our client places a strong emphasis on quality, attention to detail and exceptional customer experience.

This is an exciting opportunity to join a dedicated and hardworking team, providing responsive and solution-focused support to homeowners within the crucial two-year warranty period.

The Role

As a Customer Support Advisor, you'll be the first point of contact for homeowners experiencing defects or issues with their property. You'll coordinate remedial works, manage relationships with contractors and internal teams and ensure that every customer receives the highest standard of service throughout their journey.

If you have a passion for delivering excellence and a background in construction, property management or building maintenance-or even if you don't but bring top-tier customer service skills, we want to hear from you.

Key Responsibilities

Own the customer journey from post-construction handover onwards.

Conduct handovers with clients, showcasing their new homes and features.

Coordinate defect resolution, ensuring timely and professional remedial works.

Communicate clearly and promptly with residents, contractors and internal stakeholders.

Work closely with third-party suppliers to maintain outstanding service levels.

Carry out quality checks and build knowledge of individual and communal systems.

Maintain accurate reporting and documentation of all ongoing cases.

Support continuous improvement by implementing customer support best practices.

What You'll Bring

Strong experience in an administrative or customer service support role.

Ability to manage multiple tasks and priorities in a fast-paced environment.

Excellent written and verbal communication skills.

Proficient in Microsoft Office (Outlook, Word, Excel).

A positive, professional and proactive approach.

Team-oriented mindset with a passion for customer care.

Desirable (But Not Essential)

Experience using Clixifix or similar defect management platforms.

Sound knowledge of construction or property/building maintenance.

Why Join?

Be part of a values-led business committed to quality, innovation and customer satisfaction.

Opportunity to work in a dynamic environment with a supportive, collaborative team.

Competitive salary and benefits package.

Ready to make a difference in customers' lives and help uphold the highest standards in homebuilding?

Apply today through Tate Recruitment and become an integral part of a team that truly values its people and its service.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.