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Sales Support & Customer Service Manager 4715
Hemel Hempstead
Salary: 30,000 - 35,000 + yearly bonus
Monday - Friday, 9:00am - 5:30pm
We are recruiting for a Sales Support & Customer Service Manager to join a busy and growing office in Hemel Hempstead. This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys supporting Account Managers, and is confident managing a customer service team while delivering outstanding service.
Reporting to the Operations Associate Director, you will oversee the customer service team, support sales activities, and manage the CRM system. You'll also take full ownership of the order fulfilment process while ensuring the highest standards of accuracy, service, and efficiency.
What you'll be doing
Sales Support
- Provide proactive support to Account Managers in all sales activities.
- Prepare and distribute sales reports and dashboards.
- Support onboarding of new customers and ensure smooth handover.
- Liaise with marketing to keep sales materials and product information up to date.
- Identify and share upsell opportunities to achieve sales through service.
Order Fulfilment
- Own the end-to-end order fulfilment process, from validation to delivery and proof of receipt.
- Ensure accurate order entry (Orderwise), stock allocation, order tracking and efficiency throughout.
CRM Management
- Maintain accurate customer records in the CRM system.
- Generate CRM reports to improve sales and customer service.
- Use CRM insights to support process improvements.
Customer Service Team Leadership
- Lead, motivate, and develop the customer service team.
- Allocate tasks, monitor performance, and provide coaching.
- Ensure service standards and process guidelines are consistently met.
Communication & Product Knowledge
- Keep customers, Sales, and internal teams proactively updated.
- Build an in-depth knowledge of company brands and product ranges.
What we're looking for
- Proven experience in sales support, order management, or technical customer services.
- Experience managing or leading a customer service team.
- Strong CRM and IT skills.
- Excellent organisation and prioritisation with high attention to detail.
- Confident communicator with problem-solving ability.
- Team player with the ability to lead, coach, and work independently.
- Proactive, positive, and flexible with a passion for delivering excellent service.
What's on offer
- 30,000 - 35,000 salary (depending on experience)
- Yearly bonus scheme
- Monday to Friday office hours (9:00 - 5:30)
- Pension scheme
- Fantastic team environment with career progression opportunities
If you're organised, resilient, and looking for your next career move into a sales support and customer service leadership role, we'd love to hear from you!
Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support
