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This job is no longer availableMain responsibilities
- On-call duties and delivering care in an emergency.
- To manage the planning, coordinating, and scheduling of client visits.
- Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations, client schedules are matched to their needs, with the same CAREGiver and the same times each week, where possible.
- Develop excellent relationships with both clients and CAREGivers so both can enjoy positive experiences.
- Responsive to changes in the schedule, liaise with relevant team members (If needed) and communicate short term changes to client schedules to Clients and Caregivers.
- Answer each incoming call and emails in a friendly, professional and knowledgeable manner.
- Work with the recruitment team to ensure sufficient current and future staffing levels are met.
- Work with the Care Team to ensure new and existing care packages can be facilitated and scheduled on a timely basis.
- Manage and approve Caregiver holiday requests ensuring sufficient cover is in place before approving.
- To ensure that all associated information is recorded accurately and promptly.
- Carry out any other duties deemed necessary for the successful operation of the business.
You will receive:
 - To be discussed at interview, there is a competitive salary package for the right candidate – DOE
- Paid mileage
- Full learning and development programme
- Rewards schemes
- Confidential Employee Assistance Programme
- Staff discount portal
- Qualifications:
- Car driver essential
- It is beneficial but not essential for the candidate to have experience in the care sector and have geographical knowledge of the Hemel area
- You will need excellent interpersonal skills with the ability to establish and maintain good working relationships
- Efficient computer literacy
- Positive, can do attitude with a growth mentality and embraces change
- Well-developed Excel and Word skills
